Return Policy

Return Policy

At Fine&Clear, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read this Return Policy carefully to understand your rights and obligations.

1. Eligibility:

   • To be eligible for a return, the product must be purchased directly from Fine&Clear either through our website or authorized distributors.
   • Returns are accepted within 30 days from the date of purchase.

2. Return Process:

   • To initiate a return, please contact our customer service team at info@fineandclear.com. Provide your order details and a brief explanation of the reason for the return.
   • Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
   • Please ensure that the product is unused, in its original packaging, and accompanied by the original proof of purchase or receipt.
   • You are responsible for the return shipping costs unless the return is due to an error on our part.

3. Refunds:

   • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
   • If approved, we will initiate a refund to your original method of payment. Please note that the refund may take several business days to process and appear on your statement, depending on your payment provider.

4. Exchanges:

   • If you wish to exchange a product for a different item, please follow the return process outlined above and specify the desired exchange in your communication with our customer service team.
   • Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund as outlined in section 3.

5. Non-Returnable Items:

   • Certain items are non-returnable, including:
     • Products that have been opened, used, or damaged by the customer.
     • Products purchased from unauthorized resellers or third-party vendors.
     • Clearance or sale items, unless they are defective.

6. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact our customer service team within [insert number] days of receipt. Provide detailed information and, if possible, include supporting photographs.
   • We will arrange for a replacement or refund, depending on the specific circumstances.

7. Customer Service:

   • Our dedicated customer service team is available to assist you with any questions or concerns regarding returns. Please reach out to us at info@fineandclear.com.

Please note that this Return Policy applies to direct purchases made through Fine&Clear. If you purchased our products from an authorized retailer or distributor, their return policy may apply. We recommend contacting the respective seller for their specific return guidelines.

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase with Fine&Clear, you acknowledge and agree to the terms and conditions of this Return Policy.